Optional follow-up
Enquiry follow-up
Start with a named person, a clear status and a next action. Add a tool only if the process needs one.
Is this your situation?
An enquiry email is useful only when someone knows what to do next.
- Teams sharing responsibility for the same enquiries
- Businesses losing track of callbacks, quote requests or next actions
- Owners comparing a simple spreadsheet with a more structured tool
What to consider
Agree the details before adding a tool.
- Discuss where enquiries arrive and who is responsible for them
- Identify useful status fields, notes and next actions
- Review whether existing tools can support the process
- Agree any implementation, users, access and costs in a separate written scope
Start with the website
Keep the first step straightforward.
Our core offer is a managed website for a small service business. It already includes enquiry collection and email notification. Extra tools are only worth considering when the need, scope and responsibilities are clear.
See the Managed Website package →Have a question about your enquiries?
Send a few details. We will confirm the fit and scope before any work begins.