Website Support

Last updated: October 10, 2026

This page explains support for the Infoseed Managed Website service. The agreed scope and Service Terms also apply.

Get in touch

Email hello@infoseed.com.au with your website address, a description of the issue or requested change, and any useful screenshots. Please do not email passwords or sensitive customer information.

Business hours are Monday–Friday, 9am–5pm AEST. We assess requests according to their impact and the work needed. Response and completion times depend on the issue, access, and any third-party involvement; no fixed response time or uptime commitment is included.

Hosting, maintenance and content updates

The AUD $49/month managed service includes hosting, routine maintenance, and two small content-update batches per month, with up to 30 minutes of editing in total. Prices exclude GST.

A batch can include supplied wording, contact details, image replacements, or similar small edits to existing pages. Send related changes together. Unused batches and editing time do not roll over.

Corrections

We correct defects in the work we delivered at no extra charge. This includes something that is incorrect, missing, or not working as intended against the agreed scope. Defect corrections do not use your monthly content-update allowance.

Before launch, refinements within the approved brief are included. Extra pages, a new visual direction, or new functionality are changes to scope and are quoted before work proceeds.

Work outside the allowance

Larger content changes, work beyond the monthly allowance, new pages, redesigns, and additional functionality are scoped and quoted first. An external booking-provider integration is an optional paid add-on; the base website already includes enquiry collection and email notification.

Third-party platforms, domains, and services can affect an issue or its resolution. We will explain where a request depends on another provider or needs a separate scope.