Last updated: October 10, 2026

These Service Terms apply to paid Infoseed services, including the Managed Website package, hosting, maintenance, and separately agreed services.

They sit alongside any written proposal, order form, statement of work, or subscription confirmation that describes the specific service you are buying. If a specific written agreement says something different, that specific agreement controls to the extent of the difference.

Who We Are

Infoseed services are provided by INFOSEED CONSULTING PTY LTD.

Questions about these terms can be sent to hello@infoseed.com.au.

Starting a Service

A website enquiry is a request to discuss your needs. It is not an order and does not create a payment obligation. We review fit and confirm the scope, fees, initial term, and relevant boundaries in writing before requesting payment. A call is optional.

Once the scope is confirmed, a service starts when we accept your order, receive payment, or otherwise confirm the start in writing. Paying the setup fee or first invoice means you agree to:

the service scope shown before payment
the exclusions shown before payment
these Service Terms
our Privacy Policy
any hosted privacy or data-processing terms that are expressly linked for the service

We may decline, cancel, or refund an order if the submitted information shows the service is not a suitable fit, the scope is materially different from the standard package, payment fails, or we reasonably cannot provide the service.

Managed Website Package

The standard Managed Website package is designed for small Australian service businesses that need a professional website and a clear way for customers to enquire.

Unless otherwise agreed in writing, the public standard package is:

AUD $499 setup, excluding GST
AUD $49/month, excluding GST
up to five standard pages within one approved visual direction
client-supplied copy and assets, with light tidying
an enquiry form, enquiry storage, and new-enquiry email notification
basic on-page SEO setup for the core website
pre-launch refinements within the approved brief
managed hosting and routine maintenance while the monthly service is active
two small content-update batches per month, with up to 30 minutes of editing in total and no rollover

The setup payment is requested after scope confirmation and may be collected before the monthly managed service begins. Unless otherwise agreed in writing, the monthly Managed Website service starts when the website is launched or made active for hosting, maintenance, and enquiry capture.

The standard Managed Website setup price assumes an initial managed-service term of 12 months. The minimum standard-package commitment is AUD $1,087 excluding GST (AUD $1,195.70 including GST), comprising the $499 setup fee and 12 monthly managed-service payments of $49, excluding GST, after launch or activation.

The service does not automatically renew into another fixed 12-month term. After the initial term, it continues month-to-month and either party may end the recurring service with 30 days’ written notice, subject to accrued payment obligations and rights that cannot lawfully be excluded.

The standard Managed Website is a fully managed website service. It is not a source-code delivery, self-hosted website, or transferable working-site handover package.

You retain ownership of your pre-existing logo, brand assets, supplied images, supplied text, business facts, domain, and client data. Your domain must remain registered in your name or business name. Infoseed retains ownership of its platform, templates, layouts, reusable components, code, deployment configuration, workflows, operating methods, documentation, and internal tools.

The standard package does not include ecommerce, booking-system integration, customer portals, custom software, original copywriting, large content production, ongoing SEO campaigns, monthly posts, backlinks, or search-ranking guarantees. Integration with an external booking provider is an optional paid add-on, scoped and quoted first. The integration work and any applicable third-party charges are confirmed in the written scope. Basic enquiry collection and email notification are already included in the standard package.

Infoseed may use AI-assisted production tools to draft, structure, check, or accelerate parts of the work. A person reviews the website before launch.

Client Content and Approvals

You are responsible for providing accurate business information, content direction, brand assets, images, domain access, approvals, and any other materials reasonably needed for the service.

You confirm that you have the right to provide any text, images, logos, documents, data, or other content you ask us to use.

We confirm timing after reviewing the scope and the materials needed. Delays in providing content, domain access, third-party approvals, or feedback may delay the service. If a project remains inactive for an extended period because we are waiting for you, we may pause the work until the required information is provided.

The setup includes one approved visual direction and pre-launch refinements within the approved brief. Extra pages, a new visual direction, or new functionality are changes to scope and are quoted before work proceeds.

Fees and Billing

Fees, billing frequency, setup charges, subscription charges, and any usage or add-on charges are shown on the relevant service page, payment page, proposal, order form, or invoice.

Setup, onboarding, implementation, and configuration fees pay for work required to establish the service. Unless otherwise required by law or agreed in writing, setup fees are not refundable once setup work has commenced.

Recurring fees are charged for each billing period until cancelled or ended in accordance with these terms or the applicable agreement.

Website Updates and Corrections

The standard Managed Website monthly fee includes two small content-update batches per month, with up to 30 minutes of editing in total. Unused batches and editing time do not roll over.

A small content-update batch means a grouped request for supplied edits to wording, contact details, images, a small section, a small FAQ item, or similar low-scope changes to existing pages.

We correct defects in the work we delivered at no extra charge. A defect is something incorrect, missing, or not working as intended based on the original supplied content and agreed scope. Defect corrections are separate from content updates and do not use the monthly allowance.

Extra pages, new functionality, a new visual direction, original copywriting, large rewrites, and changes beyond the monthly allowance are scoped and quoted before work proceeds.

See Website Support for how to send a request.

Hosting and Service Access

Hosted or managed services may be provided through Infoseed-managed infrastructure, client-specific subdomains, third-party platforms, dashboards, forms, automation endpoints, or other environments selected for the agreed service.

You are responsible for controlling who on your side has authority to request changes, approve content, access accounts, or provide instructions.

Infoseed may suspend or restrict a service where reasonably necessary to protect service integrity, respond to misuse, address security issues, comply with law, prevent material harm, or deal with overdue fees.

Cancellation

If a service has an agreed initial term, giving notice during that term does not remove the initial-term fees unless a different outcome is required by law or agreed in writing. For the standard Managed Website, the initial term is 12 months from launch or activation.

After the initial term, the Managed Website continues month-to-month. Either party may end the recurring service with 30 days’ written notice. Cancellation does not remove accrued payment obligations, and fees already paid for the current billing period are not refundable merely because you choose not to use the service for the remainder of that period, to the extent permitted by law.

At the end of the applicable paid period, hosting, maintenance, monitoring, enquiry-form operation, and the client’s right to use the hosted Infoseed website stop.

Managed Website standard exit export

While the managed service is active or within 30 days after it ends, you may request one standard export at no additional charge.

The export includes your originally supplied logo, images, and files still held by Infoseed; a plain copy of the website’s current published text; stored enquiry records in a common tabular format where reasonably available; and the minimum domain or DNS information reasonably needed by you.

The export does not include source code, layouts, templates, design-system files, infrastructure, deployment configuration, database structure, internal tools, or third-party licences. Rebuilding the website elsewhere, migration execution, data transformation, or special export formats are separately scoped.

Infoseed keeps client data available for the standard export window, subject to security, legal, accounting, dispute, and backup obligations. After the export window, operational copies no longer required for a permitted purpose are deleted or de-identified under the applicable retention process. Protected backup copies may remain until normal backup expiry but are not available for ordinary use. We do not use your domain, supplied content, or enquiry data as leverage to prevent cancellation or migration.

Refunds and Consumer Rights

Nothing in these terms excludes any refund, remedy, consumer guarantee, or other right that cannot lawfully be excluded under Australian law.

If Infoseed cancels a paid service before setup work has commenced, we will refund the relevant setup payment.

If setup work has commenced, setup fees are generally not refundable except where required by law or agreed in writing.

Third-Party Services

Infoseed services may rely on third-party infrastructure, hosting providers, payment processors, analytics tools, email providers, AI/model providers, automation tools, domain registrars, and other platforms.

We are not responsible for outages, delays, data loss, platform changes, rejected payments, or failures caused by factors outside our reasonable control, including third-party service failures, internet disruptions, DNS or domain issues, or client-side systems.

Search, Performance, and Results

We aim to provide services with reasonable care and skill.

For websites, basic on-page SEO setup may help make the site clearer for search engines, but Infoseed does not guarantee search rankings, traffic volume, enquiry volume, conversion rates, revenue, or business outcomes.

Intellectual Property

You retain ownership of your pre-existing business content, brand assets, data, and materials.

Infoseed retains ownership of its pre-existing methods, templates, workflows, code libraries, service configurations, documentation, know-how, and internal tools unless otherwise agreed in writing.

Where a service produces website content, layouts, configuration, or other deliverables for your business, your right to use those deliverables is tied to the agreed service and payment status unless another written agreement says otherwise. For the standard Managed Website, the managed-service and ownership boundary in the Managed Website sections above applies.

Acceptable Use

You must not use Infoseed services in a way that is unlawful, abusive, fraudulent, defamatory, misleading, security-harming, or inconsistent with the agreed use case.

You must not upload, provide, or instruct us to use content that you do not have the right to use, or that is unlawful, harmful, malicious, deceptive, or infringes another person’s rights.

Privacy and Data Handling

How Infoseed handles personal information is described in our Privacy Policy.

Hosted and managed services may involve account information, usage metadata, service logs, messages, submitted documents, contact details, website enquiry content, and other client-provided or end-user-provided content.

Where Infoseed processes personal information on behalf of a client, the Hosted Data Processing Addendum may also apply.

Warranties and Liability

To the maximum extent permitted by law, Infoseed excludes liability for indirect, incidental, special, or consequential loss, loss of profit, loss of revenue, loss of opportunity, and loss arising from client instructions, client content, third-party platform failures, domain or DNS issues, misuse of the service, or factors outside our reasonable control.

Nothing in these terms excludes rights that cannot lawfully be excluded under Australian law.

Governing Law

These terms are governed by the laws of the Australian Capital Territory, Australia.

Changes

Infoseed may update these Service Terms from time to time. The current version will be published on this page with an updated revision date.