Core
For faster first response and clear details for the team.
- One primary enquiry channel
- Approved acknowledgement where safe
- Conservative summary sent to the agreed person or place
03 · Respond & Qualify
AI Enquiry Assistant
Add faster first response and qualification after the enquiry path has somewhere clear to go.
The problem
Customers wait too long, or the team receives enquiries without enough information to take the next step.
Included
The smallest useful version.
- A managed AI enquiry workflow
- Approved response boundaries
- Useful enquiry capture and summary
- One person or place that receives the result
- Escalation rules and review
Not included
Clear boundaries keep it useful.
- Internal operations management system
- Unlimited channels or workflows
- Fully autonomous customer service
- Unapproved autonomous replies
Choose the right level
One Assistant service. Two sensible starting points.
Start with Core when speed and handoff are the problem. Use Plus when the Assistant should also collect approved qualification details before your team steps in.
Plus
For better-qualified enquiries before the team steps in.
- Everything in Core
- Agreed questions before the team steps in
- Approved customer follow-up
- Stronger lead briefs and performance review
Where it fits
Start here, then connect only what helps.
01
Can customers become useful enquiries?
02
Does the team know what happens next?
03
Do customers get a useful first response?
04
Can the business see what is working?
Add an Enquiry Dashboard when the data is ready to guide decisions.
Next step
Tell us where the flow is getting stuck.
We will start with AI Enquiry Assistant selected and ask only for the context needed to recommend a sensible next step.