Core
For faster first response and a reliable handoff.
- One primary enquiry channel
- Approved acknowledgement where safe
- Conservative summary and clean handoff
02 · Respond & Qualify
Enquiry Assistant
Make first response and handoff reliable, then add qualification only when it is useful.
The problem
Customers wait too long, or the team receives enquiries without enough information to take the next step.
Included
The smallest useful version.
- A managed enquiry workflow
- Approved response boundaries
- Useful enquiry capture and summary
- A clear handoff destination
- Escalation rules and review
Not included
Clear boundaries keep it useful.
- Internal operations management system
- Unlimited channels or workflows
- Fully autonomous customer service
- Unapproved autonomous replies
Choose the right level
One Assistant service. Two sensible starting points.
Start with Core when speed and handoff are the problem. Use Plus when the Assistant should also collect approved qualification details before your team steps in.
Plus
For better-qualified enquiries before the team steps in.
- Everything in Core
- Agreed qualification questions
- Approved customer follow-up
- Stronger lead briefs and performance review
Where it fits
Start here, then connect only what helps.
01
Capture
Can customers become useful enquiries?
02
Respond & Qualify
Do customers get a useful first response?
03
Follow Up
Does the team know what happens next?
04
Understand & Improve
Can the business see what is working?
Add a Follow-up System when the team needs clearer ownership and status.
Next step
Tell us where the flow is getting stuck.
We will start with Enquiry Assistant selected and ask only for the context needed to recommend a sensible next step.